You heard that right!
Have you heard of ChatBots? These are the messenger-type apps that you are seeing on more and more websites these days. you may have been wondering how to use such innovative technology for your own website, but thought it is too expensive. That is not the case these days, as more and more marketing agencies and teams are offering such service at reasonable prices.
Chatbots are specially designed software applications that have been programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors. They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation.
There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements. Ultimately they can act as a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.
The artificial intelligence that chatbots incorporate is revolutionizing the customer experience. The most common uses of chatbots are for simply improving user engagement. This can take varying forms such as welcoming, offering coupons, customer support, etc. All of the big brands have started using chatbots, and the use is growing by leaps and bounds by all businesses.
This trend is not surprising, as things are progressing with the chatbot technology that helps power these apps. Chatbots are indeed getting better as time goes on. As the artificial intelligence, machine learning, and deep neural network applications mature, each new generation of chatbots that is released keeps getting more professional and more similar to a real person. Truly messaging platforms are in their prime, and the use of Chatbots is the new trend.
Let’s drill down a bit to see why chatbots are so popular these days…
Social Platforms and Chatbots…
Messenger is operated by Facebook and they have made massive strides in incorporating the tool into their Facebook platform. They have made it easy to use Messenger on user’s websites and connect the users to their platform. If you have a business page on Facebook, you can also connect and interact right from the page with customers.
This is truly a great way to increase engagement with people that may be visiting the pages, and it can help you get leads, more views to your website content and offers, get targeted leads that have shown an interest in what you may be offering, and even selling more.
This is all good, but it can be limiting if you ever get shut down by Facebook. There are some rules that you have to comply with, and it can be difficult to set things up so they are working properly. Also, you cannot add some of the latest innovations that are available now for the latest versions of chatbots.
More Reasons To use Chatbots…
Let’s look at some statistics and trends about chatbots. These are publicly available and can be found using a quick search on Google, but for brevity’s sake (and to keep you here on our page) we decided to list a few for you. We are not just throwing some words around here, we have some real data to back up what we are advocating!
- Mark Zuckerberg revealed Chatbots will be the secret to Facebook’s success over the next TEN YEARS.
- Billion dollar companies like Amtrak are already using Chatbots to get ROIs of 800% or more.
- By 2021, 50% of companies will spend more on Bots than on mobile apps.
- By next year, the average person will have more chat with Bots than with their spouse!
- Gartner predicts that chatbots will power 85 percent of all customer service interactions by the year 2020
- 48% of consumers would rather connect with a company via live chat than any other mean of contact.
- 57% of consumers are interested in chatbots for their instantaneity.
- 35% of consumers want to see more companies using chatbots.
- 55% of consumers are interested in interacting with a business using messaging apps to solve a problem.
- 95% of consumers believe ‘customer service’ is going to be the major beneficiary of chatbots.
These points definitely back up what we are pointing out and it surely means that if you want to stay ahead of the curve, you need to consider adding a chatbot application to your website. You could go with Facebook Messenger, but we recommend using alternatives that you have control over.
This way you also can fine-tune the chatbot to your specific needs, you can add in the latest technology advances, and fully leverage the power that chatbots offer you. For many people or business owners, this all sounds great, but they may not have any expertise in the area so are a little intimidated.
Before we address that, let’s look at the many ways that chatbots can help your business, and this will show you why you need to consider adding one asap to your operation! Chatbots are useful in so many ways, and as time goes on, the advancements make this, even more, the case…
Why Use Chatbots?
The purpose of Chatbots is to help you find anything you look for on a website or for a service, without having to go through the website itself or having to use of multiple apps within a website. The power of chatbots has not been lost within the business world. They know that this innovation is going to save them time and money. Using the chatbots, they have seen sales rise, customer satisfaction go through the roof, and they have been able to keep clients on their pages longer.
More empathetic responses from chatbots are another big advancement with the latest versions available. The newest chatbots can even add audio or a 3D avatar that makes the whole experience that much more interesting and useful for the users. Customers can now engage with a chatbot in much the same way they would in an online conversation with a live customer support employee, so the learning curve for customers to engage with chatbots is practically nonexistent.
Indeed, the artificial intelligence ability of chatbots is revolutionizing the customer experience. Chatbots reduce human error, they never sleep, you do not have to teach them how to provide support once they are initially set up, and they provide you the same work as an employee would for a one-time cost. This means you have time for other things while you allow something else to do this work for us and do it better (statistics you collect can prove this).
Just one of many examples of niches that Chatbots can be used for is the medical diagnostic area. Once such chatbot called Babylon, offers a subscription service that is available in the UK and it offers artificially intelligent chatbot-based consultations that result in a suggestion for a medical course of action. If this seems far-fetched and more than you need, think again.
Can Any Website Use A Chatbot?
Despite chatbots having been around for some time now, lead generation via chatbots is still a very new technique. This is changing as the new generation chatbots are released. We have several sequences now that will help you start using the chatbots you place on your site generate leads for you on autopilot. This is a new use for chatbots that will be coming into its own over the coming months.
Another great use of chatbots for your websites is in the area of customer service. The chatbots can narrow the inquiry prior to passing the request to the human customer service rep that you may have, and many questions can be answered through the process before they ever get to a real person. This saves time and frustration on the side of the user and on the customer service rep too.
There are many other examples of uses for chatbots for any area of online marketing that you may be involved in. Not only that, they can be useful for virtually any niche as well. Training, e-commerce, blogging, membership sites, offline businesses (with or without a website, by the way) can all use chatbots to their advantage. It really is up to the imagination.
Is It Hard To Set Up My Own Chatbot?
Having said all that, scripting of chatbot sequence can be hard. Unless you know what you are doing, setting up the workflow with appropriate yes/no options and then providing solutions and answers based on the user action can be a daunting endeavor. This is where the SMART IM Chatbots Services come in. We make the whole process as painless as possible, and as fast as possible too.
Our SMART IM Chatbots Service takes care of the heavy lifting for you. We take you through an onboarding protocol that will only require a few minutes for the client to complete, then we spend some time determining a final solution for clients based on their needs, and once we know the requirements we will do all the hard work of setting up the scripting and hooking it all together.
This all is included along with optional extra services for a low cost that is better than most of the agencies currently offering such services in the market. We have several package deals to choose from, and we always are willing to offer a unique package based on the client’s needs.
Once the proposal we offer is accepted by the client, we get to work. Within a very short period of time, you will have your chatbot or chatbots and be ready to deploy them on your websites. We can do that for you for a small additional fee too so it can be very painless to get your own chatbots in place. We even have a monthly plan, where we track your chatbot for you, make sure it is running properly, and give you statistics on how well it is performing.
Why Use the SMART IM Chatbots Service To Create Your Chatbot?
As you can see, we have taken all the hard work away when it comes to using chatbots for the website owner. We not only provide the completed chatbot, but we also provide the code or WordPress plugin to get it operational. If requested, we will even install it for you on your website. If you select a monthly service option, we can provide statistics, maintenance, lead generation support, etc.
Have a look at our simple process that will get you started and set up your appointment today to get you chatbot operational on your website. You will be glad that you did. It will improve your engagement, help you sell more, and can help with providing a better level of customer support. have a look at some of our happy client’s testimonials too, this is yet more proof that we back up words with action!
What Is Next?
Remember, we’re a specialist chatbot team that is focused specifically on building and developing new chatbots for websites of any kind. We work with you to understand what your site needs and our team then build a chatbot that meets your requirements.
Chatbots are the main marketing service our team provides for clients and we are experienced at building chatbots for any industry. We write chatbot content that converts and we design extremely engaging and fun for the end user chatbots.
Work with our experienced chatbot/AI team to develop the best course of action for you! The link below will take you to our onboarding form, and following submission of that form, you will be able to set up an appointment with one of our team members to get you set up with your own chatbot!
Look at some demos we have prepared for you HERE…
The process is simple:
– Fill out the onboarding form Click Here ==> APPLICATION FORM
– Request a consult appointment to complete the final details for your chatbot requirements (This is on the same page as the application at the bottom)
– We provide demo versions of the chatbot after a chat with you to determine the final requirements for your chatbot…
– Once accepted by you we provide the code and plugin (either one) and provide follow-on support as per your request and payment.
So what are you waiting for?